Shipping

Shipping rates are priced per item and are usually shown next to the price of each product. Shipping rates also appear for each item in the shopping cart.

All shipping rates on the site apply to orders shipped within the continental United States. For all other areas, you will be contacted prior to shipment with the shipping price.

Returns:
YOU MUST TELEPHONE US FIRST for a return authorization number! Don't just surprise us with your return, as it will delay your refund.

CUSTOM items such as all of the address/house number plaques, ALL CUSTOM MADE One-of-a-kind novelty mailboxes, any fiberglass or copper wrapped mailbox and custom vinyl address numbers (personalization) are never returnable unless defective or damaged in shipping because they are custom-made just for you. If you order a returnable mailbox with personalization attached and return it, you will not be refunded the cost of the personalization, as it will be unusable to anyone else.

If you need to cancel any CUSTOM order, (explained above), you MUST fax in the cancellation IN WRITING, telling us the reason to (262)255-9294 within 24 hours of our receipt of your order or you are still responsible for payment of the item, whether you received it or not. After 24 hours we may not be able to stop it's production.

If you need to cancel any NON-CUSTOM order, even if it has not yet been shipped or received by you, you need to tell us the reason. You may NOT cancel because "You found it cheaper somewhere else" as we will price match any legitimate competitor;s price. You are still responsible for payment of shipping of the item if it has already been shipped, its shipping cost back to us, and a mandatory 10% re-stocking fee.

Unless another purchase of similar value is made within 15 days,
a 10% MANDATORY re-stocking fee will apply to all purchases,
whether you have received the item or not..

Unless specifically stated otherwise on the web page, you may return any STOCK item, for any reason within 60 days of purchase, at your expense for a credit of the actual item only, less a 10% re-stocking fee. Shipping costs are not usually refundable. Item(s) must be returned in it's original box, and if necessary double boxed to avoid shipping damage, (which you are responsible for) and received by us in good, re-sellable condition. The item also must be NEW, and in unused condition.

You may insure the item, but if it was packaged poorly by you, UPS, DHL or the Post Office will not cover the loss. THERE IS NO INSURANCE COVERAGE if you don't pack it well. Packing it well means there must be at least 2"-3" of padding around the entire item. If item is received by us in damaged condition, and we can't re-sell it here in our store to someone else, we can't issue you any credit for it. Please return via regular UPS Ground or USPS (Post Office) Ground or Priority Mail. Either is fine with us, so please use whichever is the most inexpensive and convenient for you. WARNING! Damage in shipping is common so pack it well! Do not trust the box it arrived in!

Once item is received by us, within 30 days you will be issued either a credit on your charge card, a gift certificate for the actual cost of the item, or our company check, your choice. Please keep in mind this 10% re-stocking fee applies to all returns.

There is no re-stocking fee if you purchase something else from us
within 15 days of similar or equal value!

During free shipping promotions, if you return an item that has "free shipping", you will be given your money back less the normal shipping costs, which we cannot absorb. In other words, you are responsible for the shipping cost, both ways.

Shipping Damage:
SAVE ALL PACKAGING MATERIALS AND LEAVE BOX AS INTACT AS POSSIBLE. If the delivery driver is there, have him/her note the damage in their records. Open the package while the driver is watching if you can.

Call us immediately at (888)675-6245 for instructions! UPS may send a representative to inspect the damaged item.

In case of a problem, please contact us first before contacting Visa, Master Card, American Express or Discover regarding our transaction and give us at least 48 hours (2 WORKING DAYS) to rectify the situation. We WILL adjust your transaction from here within 15 days. Do not contact any of the charge card companies regarding our transaction, they charge us up to a $30 fee just for you telephoning them. We WILL pass this fee on to you and not give you a full credit if you don't allow us time to look into the problem.

If you have any questions or concerns, please contact Barb at (888) 675-6245